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How is Case Management done?

When we receive your request for Case Management, we will make immediate contact with the Consumer/Family/ or Consumer's Legal Representative in order to assess the referred consumer for appropriate services. It will be decided at that time who will be the responsible entity to conduct the initial intake of the consumer and/or whether this agency will only be performing the proposed ISP and continual support to the consumer. Within 10 days of your referral, we will inform the referral source either in writing or verbally whether we will serve this consumer.  Once this agency receives the service authorization from the referring source, and the consumer is assigned to a service operated by, or financially supported by, the referring source, an annual ISP will be developed after this official authorization. We will submit the proposed ISP to the referring source for review and authorization.